FAQs

Find quick answers to the most common questions below.

📦 Orders & Shipping

Q: How long does delivery take?
A: Standard free shipping within the UK takes 5–8 business days after dispatch.

Q: Do you ship internationally?
A: Yes, international shipping may be available. Costs and delivery times are shown at checkout.

Q: How do I track my order?
A: Once your order has shipped, you will receive an email with a tracking number and link. You can also check our Track Your Order page.

💳 Payments & Billing

Q: What payment methods do you accept?
A: We accept major credit/debit cards and secure online payment options (like PayPal, if available).

Q: When will I be charged?
A: Payment is processed at the time of purchase.

🔄 Returns & Refunds

Q: Can I return an item?
A: Yes, returns are accepted within 14 days of delivery, provided items are unused and in original packaging.

Q: How do I request a refund?
A: Contact us at shopalmonda@gmail.com with your order number, and we’ll guide you through the process.

🛍 Products

Q: Are the product pictures accurate?
A: Yes, we aim to display products as clearly as possible. However, slight variations may occur due to lighting or manufacturing.

Q: What if an item is out of stock?
A: If an item becomes unavailable after you place your order, we’ll notify you and issue a full refund.